suhubet Terms of Use

These terms outline the conditions under which we provide online gaming and sportsbook services on suhubet across supported Indonesian jurisdictions. When you open an account and use our platform, you agree to comply with the conditions set out here. Our terms apply to all account holders and cover account registration, deposit and withdrawal procedures, bonus terms, and the dispute-resolution process.

We at suhubet operate under jurisdiction-restricted access. Our service is available only where local law permits. We require all account holders to complete identity verification before making deposits, to maintain the integrity of our platform and meet regulatory obligations. The terms here outline what we expect from account holders and what we undertake to provide in return.

If you have questions about these terms or how they apply to your account, our support team is available through in-app messaging and email. We make the content and mechanics of our terms transparent; this page walks through the core conditions.

Account Opening, Verification, and Deposit

To open an account on suhubet, you must provide an email address and create a password. We require all new account holders to submit identity documents—a valid Indonesian national ID or passport—before any deposit is made. This verification step is non-negotiable and reflects our commitment to operating a compliant, secure platform. Verification typically completes within two hours of submission.

Once verified, you can deposit funds using any of our supported payment rails. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet, as well as direct bank transfers through mobile banking, local payment, online payment, and e-wallet. Each payment method processes instantly or within minutes; we do not hold deposit funds in pending status. The terms of each payment provider apply in addition to our terms—we recommend you review your bank's or digital wallet's terms before initiating a transfer.

We do not charge deposit fees; the cost of transferring funds to suhubet, if any, is determined by your bank or payment provider. We also do not set minimum or maximum deposit amounts; your bank or payment method may have its own limits. Deposits are non-refundable once credited to your account balance, except where applicable law requires otherwise.

• Verification documents must show your name and date of birth clearly.
• You may hold only one account per person. Multiple accounts for the same individual may be closed without notice and funds withheld.
• Account holders must be of legal age in their jurisdiction to use financial services and participate in gaming.

Withdrawals, Bonuses, and Dispute Resolution

Withdrawal requests are processed to the same payment method used for your last deposit. This protects your funds and reduces fraud risk. Withdrawals typically complete within 24 hours on business days; international bank holidays in Jakarta and other major Indonesian cities may extend processing time. We undertake to process every withdrawal request in the order received, without exception.

Bonus terms are attached to specific promotions on our platform. Any bonus credited to your account is subject to a turnover requirement—a minimum number of bets you must place before the bonus can be withdrawn as cash. The turnover requirement is stated at the time the bonus is offered. Bonuses that are not claimed within 30 days of being credited expire and cannot be reactivated.

If a dispute arises between you and suhubet—whether regarding account balance, bonus terms, or game outcome—we invite you to contact our support team with details of the dispute. We review all disputes and respond in writing within 48 hours. Our decision is final and binding under these terms, except where Indonesian law grants you an independent remedy.

These terms remain in effect as long as your account with us is active. We reserve the right to update these terms at any time; notice of material changes will be sent to your registered email. Your continued use of suhubet after an update means you accept the new terms. If you do not agree with a change, you may close your account at any time by contacting support.